Information and Communication Technology (ICT) Department

We took the strategic decision in 2004 to focus on our ICT infrastructure in order to create a stable platform on which to build our enterprise applications.

We tackled five broad areas:

Server and Storage
LAN and WAN Networks
Operating Systems
Backup and security
Disaster Recovery

We have over the last three years made significant strides in this regard. This fast and stable infrastructure has proven invaluable with enterprise initiatives such as our PACS/RIS project. With our consolidation project nearing completion we will now renew our focus on clinical systems.

To this end we are now addressing the remaining gaps in our application portfolio. We wish to maximize efficiency on the patients journey through the hospital while reducing the overhead on medial and support staff.

We are currently researching the use of the following systems in the hospital:

Pathology Order Communications System
Clinical Workstation and Discharge Summary
Bed Management System
Bar-coded Patient Wristbands

Our goals can be summarized as:

Consolidation and enhancement of our Infrastructure
Providing Quality support and added value to existing system and users
Replacement of end of life legacy systems
Effective convergence of applications within St.Vincents Healthcare Group
Procurement and implementation of new applications and technologies with a primary focus on the electronic Patient Record
Supporting Research and Education

There are 3 main divisions within the ICT Department. These are:

Operations: The Operations team are responsible for the Network infrastructure of the hospital, including switches, servers, routers, firewalls, email, internet access, wireless access, overall network security and ICT hospital policy implementation and enforcement.

Applications Support: The Applications Support team operate a helpdesk system that users throughout the hospital contact if they have any issues with PC’s, printers, Microsoft or other applications and to liaise with external support companies to ensure the resolution of problems that arise from specific Healthcare related software solutions.

Project Management: The project management team are responsible for the implementation and maintenance of new and current ICT projects within the hospital. This includes scheduling upgrades and the addition of new interfaces to hospital systems whilst making sure new systems will be compatible with current/future ICT strategy and current projects or applications.

The general hours of ICT service are as follows:

9.00AM-5.00PM Weekdays

Applications provide extra support from 8.00-9.00 each weekday. There is also a 24 hour On Call service for critical systems.

The main contact number for ICT is 353 (0)1 209 4401

The FAX number for ICT is 353 (0)1 2837874

The ICT consists of the following staff members:

Name	Title
Dermot Cullinan	Director of ICT
Jackie Glynn	Deputy Head of ICT for Applications
Neal Mullen	Deputy Head of ICT for Operations
Patricia Chadwick	Administration Clerk
Bridgie Thompson	Administration Clerk
Dermot Nolan	Application Support Manager
Lloyd Felton	Senior Project Manager
Joseph Ryan	Senior Operations Technician
Trevor Flynn	Senior Applications Technician
Micheál Rourke	Project Manager
Niall Berwick	Project Manager
Sinead McDermott	Project Manager
Aidan O’Sullivan	Applications Support Technician
Gerry Murphy	Applications Support Technician
Glen Galbraith	Applications Support Technician
Daragh O’Duffy	Applications Support Technician
Mark O’Brien	Applications Support Technician
Colin Bogle	Applications Support Technician