How the hospital will handle your complaint

On receipt of your complaint, the Complaints Officer will acknowledge your complaint in writing within 5 working days.
The Complaints Officer conducts an investigation with the relevant senior personnel
In some cases, the person(s) making the complaint are asked to attend the hospital to meet with the staff involved to further discuss any concerns.
Within 30 days of receiving your complaint, the Complaints Officer will write to you with details of the findings of the investigation.
In some cases it may be appropriate to invite the complainant to attend the hospital to meet with some of the relevant managers to discuss the complaint, the investigation process and findings.
If you are not satisfied that the hospital has investigated your complaint appropriately, you have the option to appeal for an independent review to:

Ms Mary Culliton , Head of Division
Consumer Affairs
Health Services Executive
Millennium Park,
Naas,
Co. Kildare

Tel: 045 880 400
Lo-call: 1890 424 555
Email: mary.culliton2@hse.ie

You may request an independent review of your complaint from the Office of the Ombudsman

Office of the Ombudsman:
Tel: 01 6785222
E-mail: ombudsman@ombudsman.irlgov.ie

Advocacy Services
Advocacy services can help you to make your complaint. Details can be found on the
HSE website: www.hse.ie