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Patient and Visitor Information

The latest Patient Information Booklet can be accessed by clicking here.

Mutual Respect

The staff at St. Vincent's University Hospital will endeavour to:

  • Treat you with respect and dignity
  • Respect your privacy and confidentiality
  • Keep you informed of your plan of care
  • Respect your right to make decisions regarding your care and treatment
  • Respect your right to seek a second opinion
  • Respect your diversity

Patients/clients will endeavour to:

  • Respect the rights, property, privacy, and diversity of other patients and the health care team
  • Discuss your wishes, preferences and decisions with the health care team
  • Use health care resources in a responsible manner

You will be responsible for:

  • Understanding your health problems to your own satisfaction. If you do not understand your own illness or treatment ask your doctor, nurse and others about it. Understanding your health problems is important for the success of your treatment.

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Visiting Arrangements

Visitors are recognised as an important part of your day but your care is the first and most important concern of St. Vincent's University Hospital. In the interest of your safety, hygiene and comfort visiting is restricted to certain times.

We ask that your visitors adhere to the following times:

2.00 pm - 4.00 pm 6.30 pm - 8.30 pm

Recommended visiting time is twenty minutes and no more than two persons should visit you at any one time.

Children under 12 years should not visit except in exceptional circumstances.

You have the right to decline visitors and visiting hours may be extended for compassionate reasons. The Clinical Nurse Manager (formerly Ward Sister) can request that visitors leave if the number present or the length of the visit may hinder your care.

Addtional restrictions will apply from time to time e.g. during outbreaks of infectious diseases. Your relatives and friends are requested not to visit if they have sore throats, flu, vomiting and/or diarrhoea or other infections, because of the risk of introducing infection to the ward.

Parking and Transportation

Car Park

24 hour public parking is available in the multi-storey car park.

  • Parking on hospital roads or in set down areas is strictly prohibited
  • A number of reserved spaces are available for drivers with a valid Disabled Driver's permit

Visitors and long-term patients may be facilitated for discount parking in special circumstances. For further details, please speak with the Clinical Nurse Manager on your ward.

Parking space is limited on the hospital campus. All public car parking on site is provided for in the new multi-storey car park and in the basement of the new building. The tariff is as follows:

Duration of Stay: Fee
0-20 minutes €0.00
20-60 minutes €2.50
1-2 hours €4.80
2-3 hours €7.20
3-4 hours €9.20
4-5 hours €11.00
5-6 hours €11.90
6-7 hours €12.90
7-24 hours €14.00

Public Transport

Buses
These buses stop close to St. Vincent's University Hospital:

Bus Number Departing From
4, 7 O'Connell St.
8 Parnell Square
45 Eden Quay

All of these buses with the exception of the Number 4, stop on the Merrion Road outside the front of the hospital. The Number 4 bus stops on Nutley Lane at the side of the hospital. For details of pick up points along any of these routes, please contact Dublin Bus Passenger Information Service (01) 873 4222 or visit www.dublinbus.ie for more information.

DART
Sydney Parade DART Stationprovides a service from Malahide and Howth to Bray and Greystones and is about a five-minute walk from the hospital. A number ofIntercity and Suburban trains also stop at Sydney Parade Station e.g. Dundalk, Drogheda, Arklow and Rosslare. Forfurther information please contact Irish Rail on 1850 366 222 or look up www.irishrail.ie.

Taxi
A taxi may be ordered to collect you from the hospital entrance. Please ask the porters at the main reception desk.

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Catering Service

Meal Times

  • Breakfast is served at 7.20 a.m. in all wards except St. Monica's and St. Vincent's where breakfast is served at 8.30 a.m.
  • There is morning tea at 10.30 a.m.
  • Lunch is served at 12.00 p.m.
  • Tea is 5.00 p.m.
  • There is also evening tea between 7.00 and 9.00 p.m.

We can cater for all special dietary requirements. Please tell staff immediately of any food allergies or intolerances.

Staff Restaurant / Coffee Shop

A restaurant situated on the ground floor, a coffee shop in the atrium beside the main reception desk and a coffee shop in themain hall are open tovisitors.Openinghours are as follows:

Restaurant

Monday - Sunday
7.15 am - 12.30 pm 1.45 pm - 6.30 pm
Reserved for staff on restricted lunch breaks 12.45 pm - 1.45 pm
Closed to Visitors after 5.30 pm

In the interests of patient care, service is restricted to staff at high demand times. Visitors co-operation in this matter is appreciated.

Coffee Shop (Atrium)

Monday - Friday Saturday & Sunday
8.00 am - 7.30 pm 9.00 am - 6.00 pm
Reserved for staff on restricted lunch breaks 12.45 pm - 1.45 pm
Closed to Visitors after 5.30 pm

Coffee Shop (Main Hall)

A coffee shop / sandwich bar with eat-in and take away facilities

Monday -Friday7.45 a.m. - 7.30 p.m.

Saturday 9.00 a.m. - 7.30 p.m.

Sunday9.30 a.m. - 7.30 p.m.

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ADMISSION

Admission Arrangements

There are two main sources of admission to St. Vincent's University Hospital

  • Emergency admissions through the Emergency Department
  • Pre-arranged admissions

In Patient Stay

For your own safety and well being we request that you inform a member of the nursing staff prior to leaving the ward for any reason.

During your in-patient stay, you may be required to change beds and/or wards within the hospital setting due to a change in your condition or to accommodate the needs of other patients.

Medicine Round

Giving out medicines needs a lot of concentration. So it is important that nurses are not interrupted or distracted.

When a nurse is wearing the Red Apron, and there is a Do Not Disturb sign hanging from the drug trolley and the doorframe, this tells you that the nurse is doing the medicine round.

Please do not disturb, distract or interrupt the nurse unnecessarily.

Discharge

Your discharge from the hospital is as important as your admission. We endeavour to make sure you have a safe, well co-ordinated discharge. If you require help with your discharge, please ask a member of your care team.

Keeping the patients and families informed is an essential component to their care. A key element in Discharge planning is having a target discharge date towards which to plan. This ensures all necessary stepa are taken in a timely manner to provide you with a safe and appropriate discharge. From admission you are free to ask and discuss with your team how long you are likely to be in for, and although they may not be able to tell you a precise date, an estimate can be given. This allows you and your family to make any necessary arrangements and be as prepared as possible.

Home by 12

It is the hospital policy that, where appropriate, all patients vacate their bed by 12 midday. If you are unable to leave at this time, you are welcome to wait in the ward day room. By vacating the bed early, it allows for the incoming patients to be accommodated as soon as possible. Your adherence to this policy is greatly appreciated.

The following is a discharge checklist which may be of help:

  • Have you transport to your home? Is someonecomingto collect you?
  • If you have a wound; what care is needed?
  • Have you stitches or clips that need to be removed?
  • Can you bathe and shower independently when you go home?
  • Do you have house keys, clothes, and is there food available?
  • Has the heating been turned on?
  • If you are already receiving care or services at home, does the service provider know you have been discharged?
  • If there are any problems when discharged, whom do you contact?
  • Have you got your prescription? Medication is not supplied by the hospital. Have you someone who can get the medication for you? What is the medication for, how often and for how long should you take it?
  • Have you got a letter for your doctor or public health nurse?
  • Do you need an out-patient appointment or follow up care?
  • When can you return to work and normal activities?
  • Do you need a medical certificate for your employer?
  • Haveyou got allyour belongings?

Patients' Charter

In 1994 the Minister for Health introduced the Patients' Charter. It outlines the rights of the hospital patient i.e. the right to access hospital services, the right to visitors, the right to privacy, the right to complain, etc. A copy of the patients' charter is available on request.

What to Bring With You

 

You should bring:

 

  • Documents - medical card and details of private health insurance if you have them
  • Name, address and contact number of your next of kin
  • All current medications, including any herbal or over the counter medicines that you are taking so that we can get a complete picture of your medication history
  • Nightwear, Dressing gown, Slippers, Toiletries
  • We advise you not to bring too much personal clothing as storage space is very limited
  • Aerosols are not allowed because of the sensitivity of the fire alarm (e.g. hair spray, deodorants etc.)

As the hospital does not provide a personal laundry service, please make suitable arrangements with your relatives or friends.

Sickness Benefit

If you are entitled to claim Sickness Benefit, please ask your doctor for a medical certificate.

Access to your Medical Records
Administrative Access

Information regarding your illness is confidential. It will not be given to anyone except those involved in your treatment including your own General Practicioner without your permission.

Following discharge, if you wish to recieve a copy of your records, you can do so by writing to the

 

Medical Records Officer
St. Vincent's University Hospital
Elm Park
Dublin 4

Freedom of Information

The Freedom of Information Act (1997 and2003)was designed to allow individuals access to information held by Public Bodies which is not routinely available from other sources.

At St. Vincent's we foster a culture of openness and transparency and where feasible, will make as much information as possible available to members of the public on a routine basis.

St. Vincent's University Hospital has produced a manual containing information required under Section 15 and Section 16 of the Act.

The manual is available from the following locations:

The Freedom of Information (FOI) Officer, St. Vincent's University Hospital

Public Libraries

College Libraries

Our website www.stvincents.ie

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CARE STAFF/SERVICES

Medical Staff

You will be admitted underthe care of aConsultant. Each consultant has a team, which usually includes a Senior Registrar and\or Registrar, Senior House Officer (SHO) and Intern(s). However, during your admission you may also be seen by doctors from other teams and from the Anaesthetic and Radiology Departments. As St. Vincent's University Hospital is a teaching hospital, you may be asked to participate in medical and nursing student activities. You are free to decline from such activities and this will not effect your rights or care as a patient in any way.

Nursing Staff

Nurses offer a holistic approach to patient care. Their goal, with yourhelp, is to assist your return to best health within the limitationsofyour illness. During yourstay a teamof nursesled by aClinical Nurse Manager will care for you. Theywill provide a high standard of nursing care and they will endeavor to meet your individual needs.

The Clinical Nurse Manager of your ward or unit will endeavour to assign the same registered nurses to care for you. Each day, this nurse will introduce her/himself to you. All nursing staff wear name badges. However, if at any time you are unsure of the names ofthose responsible for your nursing care, please ask.

Registered nurses may be assisted in the delivery of care by nursing students and health care assistants.Nursing staff will be happy to facilitate anyqueries you may have with your care whilst in hospital. If you so wish, you may choose tospeak with the Clinical NurseManager, the Assistant Director of Nursing or the Director of Nursing about your care andtreatment.

Specialist Nursing Services

Experienced nurses work with colleagues from other professions providing a specialist service within specified areas. The following are the areas served by specialist nurses at St. Vincent's University Hospital:

  • Anti-coagulant
  • Asthma Care
  • Breast care
  • Cardiac Rehabilitation
  • Cancer Care
  • Community Liaison
  • Cystic Fibrosis
  • Dermatology
  • Diabetes
  • Haematology
  • Hepatitis C
  • Infection Prevention and Control
  • Liver Transplantation
  • Multiple Sclerosis
  • Oncology
  • Orthopaedics - (Plaster Care)
  • Palliative Care
  • Parkinson's
  • Preventative Medicine
  • Respiratory Medicine
  • Stoma Care
  • Stroke Care
  • Tissue Vialility
  • Transfusion surveillance
  • Urology

The service provided by the specialist nurses varies from one speciality to another.

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ALLIED HEALTH PROFESSIONAL STAFF

Social Work Department

As part of the hospital care team, social workers provide a service to patients and relativesregardless of financial situation. This service involves the emotional and practical aspects of illness and admission to hospital.

This means help can be provided in circumstances such as: -

  • Planning your future care
  • Listening/counselling
  • Providing information and contacting other services/support on your behalf

If you feel we can help please ask to see a social worker or contact the main social work office which is located in the Out-patient Department.

Nutrition and Dietetics Department

Weprovide nutritional support and dietary education for those patients who require nutritional/dietetic intervention as part of their medical, surgical or psychiatric care.

Occupational Therapy Department

Wehelp individuals maximise their independence in self-care, productivity and leisure.

Pharmacy Department

We provide a wide range of pharmaceutical services to patients and staff in St. Vincent's University Hospital. These include the following:

  • Purchasing and dispensing drugs
  • Monitoring prescriptions to ensure that drug treatment is safe and appropriate
  • Manufacturing sterile products such as chemotherapy
  • Providing up to date, reliable and unbiased information on drugs to health care professionals in the hospital

Our main aim is to provide the highest standard of pharmaceutical care in order to improve your quality of life.

Physiotherapy Department

We providean in-patient and out-patient physiotherapy service to patients from within St. Vincent's University Hospital's catchment area.

Radiology Department

Radiology includes the sub-specialities of Interventional Radiology, Radionuclide Imaging, CT, MRI, Mammography, Ultrasound and plain imaging (X-Rays).

All images are digitally acquired and stored electronically. This results in more efficient image retrieval, faster reporting and rapid communication of results to referring clinicians. Both the images and results are available at multiple sites throughout the hospital.

Speech and Language Therapy Department

The primary role of the department is the assessment, diagnosis andmanagement of disorders of speech, language, communication and swallowing. The Speech and Language Department provides a service for both in-patients and out-patients.

Pastoral Care

The pastoral care team will attend to your spiritual needs during your stay in this hospital.

Roman Catholic and Church of Ireland Chaplains are in regular attendance on wards. Patients from other denominations may be visited by clergy of their choice who canbe contacted by a member of the nursing staff or the Pastoral Care Team.

There is an oratory situated in the foyer of the hospital nearto the shop. It is open at all times and all are welcome to use it for private prayer. A chapel is located on theground floor.

Religious Services

Roman Catholic Services:


Sunday Masses: 8.20 a.m. and 10.30 a.m.


Weekday Masses: 8.00 a.m. and 1.00 p.m. (Monday - Friday)


Saturday Masses: 6.00 p.m. (vigil)

Church of Ireland Services:

Communion Service Weekly (The day and location may vary, please ask a member of the nursing staff or the Pastoral Care staff).

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OTHER SERVICES/FACILITIES

Relatives' Accommodation

Accommodation isavailablefor a small number of relatives relatives of seriously ill patients in the hospital. There is a small charge pernight. If you require further information regarding this service contact the Clinical Nurse Manager.

Mail Service

Your letters will be delivered to you daily and packages as received. Please ask your family and friends to include your full name and if possible, the name of the Ward on your mail. A post box is situated at the main reception desk for outgoing mail. All outgoing mail must be stamped. Stamps may be purchased in the shop.

Television

Television sets are located onmost of thewards and in the ward day rooms.

Banking

An ATM is located in the Main Hall of the hospital opposite the coffee shop.

Hospital Shops

There are two hospital shops on the ground floor, one located in the atrium reception area and the second in the main hall. They all sell a variety of items including newspapers, magazines, books, sweets and fruit.

The shop in the main hall is open:


Monday-Sunday 8.00 a.m. to 8.00 p.m.

The shop in the atrium is open:

Monday - Friday 8.00 a.m. - 8.00 p.m.

Saturday and Sunday 9.00am- 6.00 p.m.

Public Telephones

Public Telephones are located on each floor of the hospital.

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HOSPITAL POLICIES

Complaints/Comments/Feedback

The comments of patients, relatives and visitors are used as a gauge and measure of quality service. We welcome suggestions or ideas on how we might improve our service ot patients. If you have any ideas that might help please talk to any member of staff or you can email on feedback@st-vincents.ie

St. Vincent's University Hospital has a complaints procedure. If you have a complaint regarding your care you should direct it to the Clinical Nurse Manager in the first instance. If you do not wish to discuss your complaint at local level you should write to the Complaints Officer. All complaints will be acknowledged within five working days and will receive a response within twenty-eight days.

Health & Safety Policy

Under current safety legislation, particularly the Safety, Health and Welfare at Work Act 2005, the hospital is required to ensure, as far as is reasonably practicable, the health and safety of all employees, persons under contract, visitors and people under the hospital's care.

St. Vincent's University Hospital has a Safety Statement which details the specific hazards and control measures in place for each department. The Safety Statement is central to promoting safety and health at work.

Trust in Care Policy

The trust in care policy has been drawn up to ensurethat your safety, welfare and dignity is upheld at all times. St. Vincent's University Hospital has a duty of care to ensure that you are protected from any form of behaviour which violates your dignity.

St. Vincent's University Hospital also has a duty to ensure that all staff are provided with the necessary support, training and supervision to enable them to deliver a high quality of service. The Trust in Care policy is to ensure prevention through an increased awareness and vigilance from all staff, a thorough recruitment and selection procedure, ongoing training and abidance with hospital codes of behaviour.

Flowers

In the interest of patient safety, hygiene and comfort, we ask that you do not bring flowers into the hospital. If you recieve flowers, please send them home with a family member or friend.

Mobile Phones

Mobile phones should not be used in the hopital as they may interfere with sensitive equipment used to assist in the care of seriously ill patients and disturbs fellow patients rest.

Smoke Free Policy

Under the Public Health Tobacco Amendment Bill governing smoking in the workplace, smoking is strictly prohibited in all hospital buildings.

As a member of the Health Promoting Hospitals Network, St. Vincent's University Hospital promotes a completely smoke-free environment throughout the entire hospital. The hospital has a duty to provide a healthy environment and a safe place for patients to be treated. Patients, staff and visitors are not allowed to smoke in the hospital buildings or on the grounds.

Please click here for more information.

What to bring your relative or friend

Please check with Ward staff if you are bringing in food, sweets or drinks as the patient may be on a special diet.

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