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Patient Advice and Support

Welcome to our Patient Advice & Support page. As part of the Quality & Patient Safety Department, our role is to support you in your journey through St. Vincent’s University Hospital (SVUH). We are eager to collect your feedback in order to improve the services of our hospital.

Compliments

Please let us know if you have had a positive experience at our hospital. This could be the acknowledgment of a helpful interaction with a staff member on your first visit or your appreciation of a high quality service experienced over a number of years. We would like to hear from you and we will ensure that your compliment is shared with the relevant staff or department. Please email us here.

Feedback & Comments

Have you noticed something in our hospital that you think could be improved upon? Do you have an observation or comment to make about a service or facility? Please email us here or fill in our comments and suggestions online form.

Complaints

If you have had a negative experience at our hospital, please do not hesitate to tell us. We take your complaint seriously and will make every effort to rectify the situation. We advise you to speak directly with a member of staff at the time who will endeavour to address your concerns.

However, if you feel that you did not receive a satisfactory response to your complaint then the Patient Advice & Support team can advocate on your behalf. There are a number of ways we can be contacted.

  • You can speak to us at our phone clinic, for details please call 01 221 4013.
  • You can write to us at Patient Advice & Support, Quality & Patient Safety Department, St Vincent’s University Hospital, Elm Park, Dublin 4.
  • You can email the details of your complaint to patientsupport@svhg.ie.

The Patient Advice & Support team will endeavour to reach a resolution to your complaint. However, if you remain unsatisfied there are further complaint escalation options available to you. At any time during the complaints process you can contact the Office of the Ombudsman by post to 6 Earlsfort Terrace, Dublin 2, D02 W773, by email at complaints@ombudsman.ie or by phone at 01 639 5600.