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 GP Liaison Structure

EMERGENCY DEPARTMENT G.P LIAISON NURSE ROLE

The primary role of the GP Liaison Nurse within the Emergency Department (ED) is to co-ordinate the GP Liaison Service. The GP Liaison Nurse has responsibility for implementing GP follow up procedures and improving the patient/Emergency Department interface. He/she will aim to achieve excellent communication with patients and their families, in order to enhance understanding of the care process through the Emergency Department and respond proactively to patient’s needs and concerns.

The GP Liaison Role has a broad remit of functions. It incorporates aspects of Management, Liaison and Education. 

 MANAGEMENT

The GP Liaison Role is CNM 2 grade which allows for collaboration with the CNM in the Treatment area and establishes and sustains links with the primary care partners. There is a responsibility to be an effective role model and maintain good relationships with patients, their relatives and primary care in the community. The Liaison Nurse works with her colleagues, {multi-disciplinary} developing, implementing and evaluating monitoring systems to ensure ongoing quality care for patients, involving supervision of staff and staff appraisal.

LIAISON / COMMUNICATION

The Liaison function is the primary role of the GP Liaison Nurse. It carries with it a huge responsibility to meet organisational goals set by standards within the Quality and Fairness, a ‘Health System for You Framework’. The seamless communication links and follow up contribute significantly to the ongoing success of the provision of care within the ED and the patient perception of the care provided.

The Liaison Nurse must utilise interpersonal skills to develop and maintain key working relationships with other healthcare providers including GPs, Public Health Nurses (PHN), Ambulance Service, the Coroner, all ED and hospital staff. The patients' GP is contacted in the followign circumstances (not exhaustive):

  1. The patients’ GP is contacted in the following circumstances:  {not exhaustive}
  2. Patient is admitted by GP
  3. Critically ill patients are admitted
  4. Seriously injured patients
  5. Patients brought in dead or who die in the ED
  6. Patients referred by other care facilities and hospitals
  7. Any patient who presents, regardless of referral source who requires GP follow up

Common chosen methods of communication include letter, phone and fax. The GP Liaison Role is a two way process and GPs regularly contact the ED to follow up on both current and past patients when information is required. All communication is recorded accurately and records are maintained in accordance with hospital policy on documentation and maintaining strict patient confidentiality at all times.

 EDUCATION

The GP Liaison role includes education. There is a commitment to involvement in educating junior staff, and also to personal professional development. Clinical audit is also carried out in order to ensure ongoing success and a high standard of patient centred service being provided.

The GP Liaison Nurse Julie Conneely operates Monday, Tuesday, Thursday and Friday (07.30- 15.30 hrs) and he/she is contactable at extension 4819, or by mobile 087 9954915. Written communication can be posted or faxed to 2214908.