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Patient Satisfaction Survey

14th December 2020

Welcome to the Patient Satisfaction Survey

Your feedback is important to us.

1. Name (optional)
2. Contact (optional)

Please give your feedback on any area you wish. We welcome all of your feedback.

3. General Feedback
4. Please rate your overall experience with us

Area specific feedback

5. During your stay with us, where was your treatment carried out?
6. If your appointment was in our Out-Patients or In-Patients Departments, please identify the clinic or ward you attended

Service Quality

7. How would you rate the following aspects of St. Vincent's University Hospital? - Reception Staff
8. How would you rate the following aspects of St. Vincent's University Hospital? - Accommodation
9. How would you rate the following aspects of St. Vincent's University Hospital? - Portering
10. How would you rate the following aspects of St. Vincent's University Hospital? - Catering
11. How would you rate the standard of care received while staying with us? - Medical Staff
12. How would you rate the standard of care received while staying with us? - Nursing Staff
13. How would you rate the standard of care received while staying with us? - HSCP*HSCP* = Health and Social Care Professionals eg. Physiotherapy, Occupational Therapy, Speech and Language Therapy, Medical Social Worker, Dietetics, Radiographer

Hygiene Services

14. How would you rate your experience with the following during your stay? - Cleanliness in your environment
15. How would you rate your experience with the following during your stay? - Cleanliness in the public areas
16. How would you rate your experience with the following during your stay? - Staff use of the hand hygiene facilities
17. How would you rate the standard of service from Pastoral Care/Chaplaincy
18. Did you feel you received sufficient information regarding your treatment Prior to and on Admission?
19. Did you feel you received sufficient information regarding your treatment During your Treatment?
20. Did you feel you received sufficient information regarding your treatment on Discharge?
21. Did you feel involved in your care Prior to and on Admission?
22. Did you feel involved in your care During your Treatment?
23. Did you feel involved in your care on Discharge?
24. Are there any general comments you would like to make regarding your stay in our hospital or do you have suggestions for improvement?

Patient and Visitor Handbook

Our handbook contains all the important information you need when visiting our hospital whether you are a patient or a visitor.

  • Travelling to and from the hospital
  • Elective admission information
  • Emergency Department attendance
  • Patient safety information
  • Information on what we will do to get you home
  • Data protection
  • Security information
  • Infection control policy
  • No smoking policy
  • Visiting arrangements
  • Daffodil Centre
  • St. Vincent’s Foundation

Download the handbook