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The Patients' Charter, Rights and

Responsibilities

 

Please click here to listen to the Patient Charter Part 1 (AUDIO)

Please click here to listen to the Patient Charter Part 2 (AUDIO)

Access to Hospital Services
You have the right, in a medical emergency, to be admitted immediately to hospital. In cases other than in an emergency, you will be placed on a waiting list. If you are on a waiting list and are concerned about your condition, you should consult your family doctor who can then request that your condition be reviewed by your hospital consultant.

When a recommended procedure is not available at the hospital, you will have the right to ask your hospital consultant to transfer you elsewhere where the procedure is available. You have the right should your admission be cancelled by the hospital to recieve the adequate and timely notice of such cancellation. However, in exceptional cases arising from emergency pressures or staff illness, your operation may have to be cancelled at very short notice. In these circumstances, the hospital will make every effort to contact you in advance. You the right, in event of a cancellation, to be given a new appointment for an early date and to be treated on a priority basis.


 

Out-Patient Services
You have the right, when your family doctor refers you to hospital for an out-patient appointment, to receive confirmation within a reasonable time of the date of your first appointment, to be given an individual appointment time, and to be seen by a consultant or senior doctor on your first appointment. If you feel your condition has disimproved, you should consult your family doctor who can, if necessary, take up the matter with the hospital. You have the right, should your appointment be cancelled by the hospital, to receive timely notice of a cancellation and to be given a new appointment on a priority basis.

 Courtesy

You have the right to be treated in a courteous manner at all times by every member of hospital staff.

 Visiting Arrangements
You have the right to receive visits from your relatives and friends, including children (by prior arrangement). You also have the right to decline visitors. Please refer to the Visiting Arrangements Policy and posters.

 

Religious Beliefs
You have the right to be treated with respect for your religious and philosophical beliefs. Ministers from all religions are welcome to visit patients in the hospital.

 Privacy and Confidentiality

You have the right to have your privacy respected, especially when the nature of your clinical condition is being discussed with you and / or your relatives by hospital staff. You have the right to confidentiality in respect of your medical records. You have the right to request the hospital to make details of your relevant records available to you.

Information Concerning Your Treatment

You have the right to be informed of the nature of your illness or condition in language which you can fully understand. Your doctor will provide you with information concerning your illness and treatment. If you are to be referred to another consultant, you have the right to be informed of the reasons for referral.

 

Consent to Treatment
Generally, treatment should only be given to a patient with his or her informed consent. You may request the presence of a person(s) of your choosing during the procedure for granting your consent. In an emergency situation, the doctor may determine that urgent treatment should proceed without informed consent. You have the right to refuse or discontinue treatment. If you refuse or discontinue treatment, your doctor will inform you about the consequences and the responsibilities of your decision.

 

Teaching and Research

Your permission must be sought before a consultation can involve you in the teaching of students. Your co-operation is important in view of the need to ensure that future doctors obtain the best possible training. Clinical trials and experimental treatment will never be carried out without your informed consent being obtained by the hospital and your consultant.

 

Complaints
You have the right to complain about any aspect of hospital service, to have the complaint investigated, and to be informed of the outcome. If your complaint is not resolved to your satisfaction, you can refer your complaint to the Health Service Executive (HSE) and to the Office of the Ombudsman.

 

Patients’ Responsibilities

·        Keep all appointments and inform the relevant out-patient department if you cannot attend.

·        Provide accurate and complete information about your present condition, past illnesses, hospitalisations, medications and other relevant information when attending the hospital.

·        Participate in treatment decisions and follow treatment recommendations and instructions.

·        Ask questions when you don’t understand information or instructions. Follow hospital rules and regulations affecting your care.

·        Comply with the hospital’s Visiting Arrangements, Hygiene, Infection Prevention and Control and Smoke-Free Policies.

·        Treat staff members with appropriate courtesy and respect the diversity of hospital staff.

·        Be considerate of the rights and the property of others, including patients, staff, hospital property and equipment.

·        Take responsibility for all personal property brought to the hospital.

·        Inform a nurse or the nurse in charge if you temporarily leave your ward area.

 
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