Patient Feedback & Complaints
Welcome to our Patient Advice & Support page. As part of the Quality & Patient Safety Department, our role is to support you in your journey through St. Vincent’s University Hospital (SVUH). We are eager to collect your feedback in order to improve the services of our hospital.
Patient Feedback, Compliments & Complaints
St Vincent’s University Hospital is one of the world’s leading academic teaching hospitals providing frontline acute, chronic and emergency care across 50 different medical specialties, in the country’s only integrated multi-hospital campus. We are recognised for setting standards of excellence in clinical diagnosis and treatment, education and research and a pioneering approach to patient care. We strive to deliver excellence in quality, safe care to every patient, every patient experience matters.
We welcome your views on the services and care we provide.
We want to know when we are doing well. It is important to us to know how we can do better, so that we can continuously improve to meet your needs.
If you have had a positive experience at our hospital, please email us firstname.lastname@example.org
Your compliments are greatly appreciated by our staff and with your kind permission, we include them in our monthly staff newsletter.
Feedback & Comments
If you have been treated at the hospital recently and have an observation or comment to make about a service or facility, please email us email@example.com
You can also fill in our Patient Satisfaction Survey.
If you are not satisfied with any part of the care or service that you receive at the hospital, please speak with the person in charge of the area and tell them your concern.
If you have been unable to speak to the person in charge or if in doing so, the issue has not been resolved, please share your experience with us by emailing firstname.lastname@example.org
There are a number of ways we can be contacted as outlined below:
Updated as of 18/01/2023
|Nichola O’ Hare||Patient Advice & Support Officer||Patient Advice & Support, Quality & Patient Safety Department, St Vincent’s University Hospital, Elm Park, Dublin 4||01 221 email@example.com|
|Stephanie Meagher||Patient Advice & Support Officer||Patient Advice & Support, Quality & Patient Safety Department, St Vincent’s University Hospital, Elm Park, Dublin 4||01 221 firstname.lastname@example.org|
The Patient Advice & Support team will be in contact with you to clarify the issues raised, what your expectations of the process are and what is most important to you during this process.
The Patient Advice & Support team will endeavour to reach a resolution to your complaint and we hope that we have been able to resolve your complaint satisfactorily.
However, if you remain unhappy with our response then you can also refer your complaint to the Office of the Ombudsman.
The Office of the Ombudsman
The Ombudsman is fair, independent, and free to use.
The Ombudsman will ask you for details of your complaint and a copy of this letter/email (our final response to your complaint).
The best way to contact the Ombudsman is by:
- Clicking on the ‘Make A Complaint’ link at www.ombudsman.ie
- Writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
- Calling the Ombudsman on 01 639 5600 if you have any queries.
Additional patient support is also available via the:
Patient Advocacy Service, Level 3 Rear Unit, Marshalsea Court, Merchant’s Quay, Dublin D08AEY8
Telephone: 0818 293003
The Patient Advocacy Service is an independent, free and confidential service to help people making or intending to make a complaint in relation to the care received.
Send personal messages to patients at their bedside
We understand that current visiting guidelines can make it very difficult for patients and their families to connect with each other. A video call and/or a text message can make a big difference. If you would like to send a personal email, we would be delighted to facilitate. Patient feedback tells us that patients really appreciate personal emails, especially as they are something they can treasure and read over and over again.
In order to send a personal message to a patient in the hospital, simply:
– Send your message to email@example.com
– Make sure to include the patient’s full name, DOB or address.
– We will print your message out on a colourful letterhead and deliver it to the patient at their bedside within two working days.
Please note this service is open Monday – Friday and closed bank holidays/weekends