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How can You help?

The following tips can guide and assist you in becoming more actively involved and informed in managing your healthcare. Use it selectively depending on your condition and need. Remember it is your health and the healthcare team is working both you and for you.

Be actively involved in your own healthcare - participate

Good healthcare is best achieved through an active and positive partnership between you and your healthcare team. Taking part in decisions that are made about your treatment is the single most important way to get the best possible care for your needs and to help prevent things from going wrong.


Speak up if you have questions or concerns, and if you don't understand, ask again. It's your health and you have a right to know. 

It's ok to ask your healthcare team questions and to expect answers you can understand. It sometimes helps to write your questions down before your appointment and to take notes or to have a family member or carer with you.

  • If you're having surbery don't be afraid to ask the doctor to mark the area that is to be operated upon.
  • Tell the nurse, doctor or pharmacist if something doesn't seem quite right or if you think you are about to recieve the wong medication.
  • Don't hesitate to tell the healthcare professional if you think he or she has mixed you up with another patient.
  • Tell a trusted member of staff if you feel insecure or intimated by a healthcare professional.
  • Sometimes we do not wish to know too much - that is ok too.



 Pay attention to the care you are recieving. Help ensure that you are getting the right treatments and medications by the right healthcare professionals.

  • Ask who will be in charge of your care when you're in hospital
  • Expect healthcare workers to introduce themselves when they meet you and look for identification if necessary.
  • Ensure you have been provided with the relevant contact numbers for your clinics or services.
  • Know whom to contact if you have any injuries or concerns.
  • Don't be afraid to gently remind your carer to wash his/her hands. This is the most imprtant way to prevent the spread of infections.
  • Make sure your healthcare provider confirms your identity, checks your wristband or asks your name before administering any medications or treatment.
  • If you cannot keep an apppointment, let your healthcare professional know in time.
  • You have the right to be respected.
  • Your healthcare professional has the right to be respected.

 If you wish, ask a trusted family member or friend to speak on your behalf

  • Your friend can ask questions that you may not think of while you are under stress.
  • He/She can help remember answers to questions you have asked and speak up for you if you cannot.
  • Make sure this person understands your preferences for care and your wishes concerning hospitalisation.